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百度百科 网页新闻贴吧知道网盘图片视频地图文库资讯采购百科百度首页登录注册进入词条全站搜索帮助首页秒懂百科特色百科知识专题加入百科百科团队权威合作下载百科APP个人中心收藏查看我的收藏0有用+10章文嵩播报讨论上传视频高瓴集团运营合伙人章文嵩是技术专家，也是LVS(Linux Virtual Server，Linux虚拟服务器)开源软件创始人，曾经是TelTel公司的首席科学家，ChinaCluster的共同创办人。他对自己的看法是： 一个比较注重做实际工作的有用的人。2016年5月27日，章文嵩出任滴滴出行高级副总裁、负责CTO线基础平台部兼工程技术委员会主席。 [1]2021年7月14日，章文嵩加入高瓴集团担任运营合伙人，主要负责技术方向的布局和技术人才的引进。 [6]中文名章文嵩出 生1973学 历国防科技大学博士成 就1998年5月创立LVS目录1个人介绍2重要贡献个人介绍播报编辑章文嵩章文嵩，淘宝网高级研究员、核心系统负责人，主要负责基础核心软件研发、推进网络软硬件方面的性能优化、搭建下一代高可扩展低碳低成本的淘宝电子商务基础设施。他也是Linux内核的开发者，著名的Linux集群项目—LVS（Linux Virtual Server）的创始人和主要开发人员，LVS集群 [2]代码已在Linux 2.4和2.6的官方内核中，并得到广泛的应用。在架构大型系统、系统软件开发、Linux操作系统、网络和软件开发管理上有着丰富的经验。他一直在自由软件的开发上花费时间，并积极推动开源活动在中国的发展。加入淘宝网之后，一直提倡开源，通过技术革新创造低碳网络。由于他有创业经历，对技术人才有清晰的认识，更觉得需要做的事情太多，时间不够用。他这么看待梦想: 男人身上的品质就是有梦想。如果选择一种方式死去，我希望是在工作中死去。2016年5月27日，任滴滴出行高级副总裁、负责CTO线基础平台部兼工程技术委员会主席。 [1]加入滴滴之前，章文嵩曾在阿里巴巴任职近七年，历任淘宝网资深技术总监、淘宝技术委员会主席、阿里副总裁、阿里开源委员会主席、阿里云CTO等。2021年7月14日，章文嵩加入高瓴集团担任运营合伙人，主要负责技术方向的布局和技术人才的引进。 [6]实现低碳企业章文嵩是技术专家，也是LVS(Linux Virtual Server，Linux虚拟服务器)开源软件创始人，曾经是TelTel公司的首席科学家，ChinaCluster的共同创办人。他对自己的看法是: 一个比较注重做实际工作的有用的人。在这种理念下，章文嵩涌现很多创新想法，并努力将其变为现实。因此，在提倡开放和创新方面，章文嵩屡获成功。他如今的重点工作是，如何将淘宝打造成国内首个低碳企业。淘宝每天的交易将近700万笔，有1.5万台服务器。如果每台服务器按照400瓦计算，淘宝服务器的总能耗是600万瓦，一小时就会用到6000度电，每天就是14万度电。如果14万度电平均到每笔交易上，那么，单笔交易的能耗是0.02度电。这样来说，淘宝每完成一笔交易，所消耗的电能可把四个鸡蛋煮熟。我们通过低碳技术减少能耗之后，降低的功耗只能将一个鸡蛋煮熟，功耗是原来的四分之一。章文嵩比喻说，能耗降低不仅节约成本，而且绿色环保，但做到节能四分之一还不是最优的，因为降低能耗是个不断优化的长期过程。淘宝的低碳平台是章文嵩工作的一部分，却是非常具有创新意义的。因为当前，国内并没有真正推行低功耗服务器的企业，而淘宝即将在章文嵩团队的努力下，成为国内，乃至国际首个低功耗的互联网企业。章文嵩认为，美国等一些高校和企业已经开展了低能耗的研究，但并没有哪家企业宣布实行这一创新，可见实现低碳企业是非常艰难的。淘宝网当前是亚洲最大的零售商圈，注册用户达到了1.7亿，2009年全年交易额超过2000亿元。这些数据后有一个强大的技术支撑，淘宝是一个技术型的公司。这个平台一方面具有社会价值，创造了上百万的就业机会，比网游公司的社会价值大; 另一方面，淘宝的系统规模巨大，有许多挑战性的问题需要解决，比如系统的优化，架构的改进等等。章文嵩拒绝了Google和Facebook的工作机会。在他看来，虽然在那里工作也具有挑战性，国外系统规模也比较大，但是成就感不如在国内公司。开源收获瑞士饼干在国防科技大学读博士时，章文嵩就创建了LVS开源软件，始终提倡开源开放。不过，开源软件只是他研究中的一个小项目。花了两周时间，我便把开源软件的代码完成了，然后放在网上。因为是开源的，到网站上下载的人很多。章文嵩说。1998年5月，他自建网站，将开源软件贴在邮件列表中，供用户免费下载使用。很快，他的开源软件有了第一个用户。这名来自澳洲的用户是一家小型的ISP企业主，主要为附近居民提供上网服务。当时的带宽很贵，企业主的服务器又不够，他利用章文嵩的开源软件做负载均衡，把几台服务器组合起来，既不用花钱又发挥了服务器的最大功效。互联网提倡开放精神，章文嵩和他的开源软件一直坚持提供免费的午餐: 这才是开源的初衷。从那之后，他每天收到世界各地发来的邮件，有用户的使用心得，也有用户的建议。在用户的建议和反馈中，这个花了他两周时间开发的开源软件不断得到改建和丰富。到1999年，该款软件已在负载均衡领域中比较出名，章文嵩仍旧坚持开源，将源代码分享给所有人。有一天，章文嵩意外地收到了一个包裹，打开一看，竟然是一大包瑞士饼干。原来一名瑞士的用户在使用了开源软件之后，为了表示感谢，特意从当地邮寄了饼干到中国。当时，章文嵩尚未结婚，未来的丈母娘见着这包远道而来的饼干，开玩笑说: 原来每天加班加点工作就是为了得到这一包饼干。说起这个故事章文嵩很高兴，在他看来，开源软件本不该收钱。他一直坚持做开源，而不会开源做一份，不开源的做一份: 那多麻烦!章文嵩笑着说。通过创业看技术章文嵩大学期间开始创业，但当时太年轻，对互联网的发展估量不足，对公司运作、管理更是一窍不通，坚持了近一年的时候，公司关门。回到学校，我反思了一段时间，觉得需要一个平台来孵化自己的很多想法。博士毕业之后，正好妻子想去北京发展，于是章文嵩直奔北京，再次创业。这次，他和朋友们推出了一个视频网站，名为比酷网，目的是让网民在线发照片、上传视频等，比比酷。这个视频网站比2005年美国Youtube推出的时间还早，而且网站的流量也很大。不过，网站成长期间正好碰到互联网的泡沫，章文嵩和他的团队也看不清未来的商业模式，也请不起人才，创业再次搁浅。章文嵩转而研究P2P下载，又碰到版权和带宽付费的问题，于是放弃。后来他又开发了基于SIP(摘要会话初始化协议)的VoIP软件TelTel，可以通过网络和电信接入，让电脑和手机、电话等设备之间进行对话。该软件获得了200多万的注册用户。在此之后，章文嵩和朋友做了不少创业尝试，比如做无绳数字电话，在出差时也可以通过家庭电话远程接听; 比如远程数码相框，可以把相框放在父母家里，在远端拍照实时传送; 再比如在家里安装IT摄像机，在办公室上网可以检测家中情况等等。这些项目在如今看来仍有一定的创新性。他说: 我们当时的创新领跑市场，往往两年后，相关产品相继面世。章文嵩总结说，创新很重要，坚持也很重要。做市场，需要考虑更多问题，而自己并非面面都能照顾到。所以，他如今一门心思搞绿色和开源，对技术理解更深，对技术人才也有了全新的认识。随着系统规模越来越大，淘宝网也需要更多的人才。所需要的这些人才不仅可解决现有的问题，还要关注怎样在淘宝的架构上进行设计，不断提高系统的稳定性和性能，降低成本，同时绿色环保。章文嵩具体说，系统架构需要三方面人才，一是对大规模系统比较有经验的人，二是追求极致的技术型人才，三是有经济思维的技术人才。淘宝技术部门下有性能小组、成本小组、用户体验小组以及速度小组等。这些小组经常跨部门合作提升网站的用户体验、速度和性能，将服务器的性能发挥到极致，达到降低成本、提高用户访问速度和稳定性能的目的。章文嵩希望，通过这样的跨部门小组合作，能将系统做到四个九，未来是五个九或者更高。这些指标的含义是，一个九意味着一年中系统有90%的时间是可用的，只有10%的时间，也就是36.5天是不可用的; 如果是三个九的话，那就是一年中有0.365天，大概是520分钟是不可用; 四个九意味着一年整个系统只有52分钟是不可用的。文嵩总结说章文嵩总结说: 做技术不仅要有一份执着和细致的心，还要有一份平静的心态。如今的求职者比较浮躁，如果拿开源项目来讲，我们都是免费的，没有收入，收获到的是自己的满足感，而并非是金钱，这时更需要冷静和平和的心态。 [3]重要贡献播报编辑中、日、韩“CJKOSS竞赛”4月13日和14日在天津举行 [4]中国获奖作品是：智能通用输入法平台(苏哲)、LVS集群系统（章文嵩）、JFox应用平台套件（程勇）、星际译王（胡正）。双11促销活动2012年双11促销活动，淘宝、天猫、支付宝等阿里旗下的网站在当天爆发出惊人的能量，让人瞠目结舌：全天总交易额达到 191 亿，其中天猫 132 亿，淘宝 59 亿，支付宝日订单数量超过一亿笔。金额已经超过美国去年”网购星期一”最高纪录，当然也超过今年的黑色星期五的 10.42 亿美元。尽管大淘宝在促销开始的时候服务稍有不稳定，但整天下来服务堪称可靠。这是个值得称赞的成就。 从另一个角度看数据，峰值数据是每分钟 89678 笔交易，峰值时刻一分钟超过 1700 万人民币的交易额，对比之下，eBay 披露的数据是每秒钟 2500 美元(峰值或许会更高一些)。但经此一战，可以说，阿里系在电商领域上的技术积累的确是全球独步了 [5]。阿里系能达到今日的技术积累，绝非一朝一夕之功，技术的背后，最关键的还是人和团队。阿里巴巴数年来在电子商务技术领域吸引了不少业界技术专家，如王文彬，章文嵩等，造就了一批顶尖技术牛人，也培养并且储备了一大批技术人才，锻炼了一个有实战经验有战斗力的技术团队。正是这一批踏实肯干的技术人使得这一切成为可能。新手上路成长任务编辑入门编辑规则本人编辑我有疑问内容质疑在线客服官方贴吧意见反馈投诉建议举报不良信息未通过词条申诉投诉侵权信息封禁查询与解封©2024 Baidu 使用百度前必读 | 百科协议 | 隐私政策 | 百度百科合作平台 | 京ICP证030173号 京公网安备110000020000中国顶级程序员图鉴 - 知乎
中国顶级程序员图鉴 - 知乎首发于纯洁的微笑切换模式写文章登录/注册中国顶级程序员图鉴纯洁的微笑「纯洁的微笑」创始人，前程序员&自由职业，现创业者。程序员圈子里有很多如明星般闪耀的牛人！有中国第一代程序员求伯君有获得图灵奖的姚期智有产品取得巨大成功的张小龙商业巨子张一鸣影响开源领域的章亦春……他们的最初都是程序员机遇与热爱，把他们送到了不同的方向在这里，我们分两篇为大家展示本篇:技术领域有着巨大影响力的程序员第二篇：《商业领域有着巨大影响力的程序员》在技术领域有的人，凭一己之力开发出了几千人使用的开源软件有的创造了网络的神话，至今为传诵有的授业解惑，或教室、或出书、或博客他们影响了一批又一批的后来者他们的名字经常被提起这是一群对技术有着最纯真热爱的人（小编补充声明：下面排序并不按个人成就，如果你喜欢的大牛排在后面了，别纠结别激动！！！）非科班出身的大牛：01.阿里-蔡景现蔡景现，一个更广为人知的名字是–“多隆”。他是阿里巴巴初创团队三名工程师之一，在一个月之内，从零起步搭建起了“淘宝”。非科班出身的他被称“码神”，又称“阿里扫地僧“。个人历程：1976年，出生于浙江苍南一个农民家庭；2000年，从杭州大学生物系硕士毕业，加入阿里；2014年，成为阿里合伙人；2017年，41的他以26亿身家登上胡润财富榜。技术成就：对于技术，既懂C/C++，又懂Java内核；既可以深入技术底层，又能切入到高层业务领域，从前端到后端，独自维护淘宝搜索引擎长达5年。个人魅力：突然得知成为阿里合伙人时，蔡景现当场蹦出一句“让我当合伙人？可我只会写代码啊！”只会写代码的纯粹，让他全票通过合伙人票选！评价：阿里CTO张建锋：“多隆（蔡景现）做事一个人能顶一个团队。02.MegaEase-陈皓江湖人称”浩哥/耗子哥”，对新手总是热心的帮助，一位百科全书类的前辈。个人历程：大学毕业进入云南工行，不满体制内的缓慢困滞，两年以后去了上海。由于技术不够，面试时遭遇羞辱，于是疯狂学习，专注底层，C++，JAVA，UNIX/LINUX 等，后成为大牛！个人成就：曾于Amazon中国任研发经理；曾在阿里巴巴北京研发中心任资深专家一职；曾在阿里巴巴核心系统专家组，从事阿里云ECS相关的虚拟化平台的开发工作；现为MegaEase创始人，为企业的高并发高可用架构，提供一整套的技术解决方案和产品。个人魅力：“我不是高手，我也不是牛人，我只是在跟随着我的兴趣和喜好去学习一些技术。”网友评价：“他是一个对技术和生活都有非常深地思考的人，很多观点都能让人醍醐灌顶。”03.阿里-阮一峰上海财经大学世界经济博士研究生，自学网站制作，依靠自己对技术的热情，不断学习钻研，成为一名IT业内专家，也是中文互联网上的知名blogger。不仅热爱技术还热爱写作，同时还热衷于开源。学经济学的人里写博客最好的，写博客的人里写IT技术最透彻易懂的！个人历程：2008年取得上海财经大学经济学博士；毕业后当了老师，任教于上海金融学院；2014入职阿里巴巴。个人成就：译著：《黑客与画家：硅谷创业之你Paul Graham文集》《软件随想录：程序员部落酋长Joel谈软件》《异常流行幻象与群众疯狂&困惑之惑》等博文在网上的权重很大，IT系列教程影响了极大一批初入编程的小白！评价：“他像是一个我从未谋面的引路人，过褒或过贬，都是不客观的！”“喜欢阮一峰并不是因为他有多厉害，而是因为他不停的学习，乐于跟我们分享。他写的博客总是通俗易懂，对于我们这些小白来说是很珍贵的财富”学术界大牛04.清华-姚期智姚期智，世界著名计算机学家，应该说是一位非常重量级的“程序员”。他是唯一 一位获图灵奖的华人。在伪随机数生成、密码学和通信复杂度多个领域，都做出了巨大的贡献。与第一位获得诺贝尔奖的华人一样，姚期智在此之前是美籍华人，2017年才恢复了中国国籍。个人历程：1946年出生于上海，幼年跟随父母到台湾，以麻省物理学博士身份转攻计算机。2000年，获得计算机界最高荣誉“图灵奖”；2004年，归国任教于清华大学，创建姚班、智班。如今71岁高龄的姚期智，致力将半生心血付于年青的学生们身上。技术成就：创建了理论计算机科学的重要次领域：通讯复杂性和伪随机数生成计算理论；奠定了现代密码学基础，在基于复杂性的密码学和安全形式化方法方面有根本性贡献；解决了线路复杂性、计算几何、数据结构及量子计算等领域的开放性问题并建立全新典范。评价：“姚先生是这个时代的科学诗人，他身体力行教会我如何欣赏科学的美，如何创造美好的科学，如何许诺用科学，带领人类走进一个更美好的时代。”05.Vue.js-尤雨溪江湖流传一个小故事：一款名叫Clear的软件，在正式推出的第一天，就登场了Apple Store付费榜和总榜第二。而身在美国的中国留学生尤雨溪，仅仅花了两天的时间，就copy出了一个html5版的Clear，并且放出了源代码。个人历程：出生于江苏无锡，在上海读完高中后，2005年到美国主修艺术史，硕士主修美术设计与技术，开始慢慢接触编程。毕业后曾就职于 Google Creative Labs 和 Meteor Development Group。由于工作中大量接触开源的 JavaScript 项目，最后自己也走上了开源之路，现在全职开发和维护 Vue.js。技术成就：一己之力打造Vue.js框架；构建了Web界面的Javascript库。网友评价：“尤雨溪做出了近几年最火的前端框架Vue.js，是开源世界华人的骄傲。”创业者中的技术牛人06.第四范式-戴文渊信息学世界冠军，让“人工智能”不再冷门的时代领袖 ，他的身上光环无数。曾经获得上海交通大学校长奖、吴文俊人工智能科学技术创新奖一等奖、《财富》中国 40 位 40 岁以下商业精英、MIT 35 位 35 岁以下科技创新杰出精英。个人历程：江苏苏州人，1983年出生，1991年，在苏州古城区读小学二年级的戴文渊，考了三次数学全班第一后，加入计算机兴趣小组。10岁开始写logo语言，学习C语言。在上海交通大学就读期间，带领三人团队夺得了ACM世界冠军和三个亚洲冠军，并担任ACM竞赛教练指导学生多次获得亚洲冠军。交大没有人工智能领域的老师，戴文渊被送到了港科大，师从杨强教授个人成就：2007年发表的论文Boosting for Transfer Learning在迁移学习领域论文引用数至今排名世界第三；全世界首个提出“非监督迁移学习”概念的人；开创了“非监督迁移学习”这一重要研究方向；此外，他也首次提出了“翻译学习”（即“跨领域迁移学习”）和“迁移学习通用框架”等…2014 年，戴文渊和他的老师杨强成立“第四范式”，帮助企业提升效率、降低风险，获得更大的商业价值。评价：港科大学杨强教授：“戴文渊是全世界最优秀的青年学者之一，是产业界、特别是中国产业界 AI 落地的杰出代表，对人工智能领域的发展帮助极大。”07.教主-楼天成姚期智得意门生，公认大学生计算机编程第一人。有这么一个笑话，在编程界输入“教主”，会立即输出 “楼天城”。在程序猿界，其他人可以称得上牛X，但被冠以传奇之名的只有一个 ——「楼教主」个人历程：1986年出生于杭州，因为数学太差，所以选择计算机编程，高中后开始屡屡获奖，2004年保送清华大学计算机系。个人成就：2006年，TopCoder（世界顶尖程序员）排行榜全球第三，中国区第一名；2008、2009 年，Google Code Jam （谷歌全球编程挑战赛）冠军；2012年3月18日，Facebook黑客杯」名列第三；2016年创立无人驾驶公司小马智行（PonyAI），剑指L4级无人驾驶；获得中国自动驾驶创业公司最高估值。评价：“只要有楼天城参加的比赛，别人就只能想着怎么拿第二。”“他是未来推动中国互联网产业发展的中流砥柱”–李开复08.OpenResty -章亦春江湖人称“春哥”，编程之路起于看不懂而抄书，就算如今已是罕见的编程高手，春哥依然逢人大力推荐他的抄书学编程之法。创立的OpenResty开源社区，获得了锤子科技一百万的捐赠。个人历程：江苏镇江人，1999年，初中的章亦春第一次接触《C 语言程序设计》靠手抄自学编程，进入江苏大学后，一发不可收拾的迷恋上开源世界。结束淘宝量子统计的工作后，全心从事 OpenResty 等开源项目的工作；2017年，在美国创办了 OpenResty Inc. 公司。个人成就：OpenResty的创造者（OpenResty ：开源的 Web 平台，用于开发高性能和高动态的 Web 网关或者 Web 应用。）评价：“这是个不需要技术圈“网红”捧的务实大牛。一个牛逼的好人。是我见过的最Geek的工程师。”09.无线专家-陶建辉国际顶尖无线数据专家，连续创业者，写了34年的代码，如今50多岁，依然写代码。个人历程：湖南长沙人，出生于1968年，初中时手拿一本《Basic语言编程》，从此走上编程之路；1986年，考入中科大，认为计算机太简单而选择力学系；1994年，美国印第安纳大学攻读天体物理博士；1997年起，在美国从事无线互联网的研发工作；2015年荣获全国优秀无线互联网专家称号；个人成就：2008年创办和信，专注移动互联网IPPush和IP实时消息服务，2010年和信被台湾联发科收购。2013年创办快乐妈咪，专注母婴智能硬件和母婴健康服务，2016年初快乐妈咪被太平洋网络收购。2017年创办涛思数据，专注时序空间数据的实时高效的处理（存储、查询、计算等），研发出性能明显超越业内标杆产品的TDengine，可广泛运用于物联网、车联网、工业大数据、金融等领域。评价：51岁的陶建辉是圈子里名副其实的“老炮儿”，把物联网技术，做成了业界无法忽视的开源生态。企业中的技术大牛10.链家-惠新辰一个在网上搜PHP教程的初学者，华丽转身，成为PHP开发组核心成员，php开源组织中国唯一成员。人称“鸟哥”，PHP NG核心开发者，PHP5.4，5.5的主要开发者。个人历程：陕西人，1998年，高中时期着迷网络，在网吧做网管，后被父母勒令退学。后来考上西安交通大学，调剂到计算机专业。研究生调剂到北京国际关系学院，信息安全专业硕士毕业。2006年第一次面试雅虎被拒，由此开始在技术上发力学习。后来担任Zend公司外聘顾问, 任职百度、新浪，现任链家网技术副总裁兼总架构师。个人成就：PHP7的核心开发者，PHP5.4，5.5的主要开发者；作为PECL开发者，贡献了Yaf ( Yet another framework )，Yar ( Yet another RPC framework ) 以及 Yac ( Yet another Cache )、 Taint 等多个优秀开源作品；同时也是APC，Opcache，Msgpack等项目的维护者。评价：“PHP继父”11.LVS作者-章文嵩他是中国计算机产业界技术大牛，国防科大六院90级校友，是国防科大的传奇人物，努力推行开源，堪称中国开源第一人。个人经历：生于1973年，少年时痴迷于游戏，后考入于国防科大计算机系；原TelTel公司的首席科学家，ChinaCluster的共同创始人、阿里云CTO，花名为正明；2016年，离开阿里巴巴加盟滴滴；现任滴滴高级副总裁、中国计算机学会技术前沿委员会主席。个人成就：LVS（Linux Virtual Server）创始人；沉淀了CDN、TFS、Tair、Tengine、MySQL、JVM、Linux内核、图像搜索等技术和产品。评价：“他有技术人员的气质，也有一些文人的感觉。”12.阿里云-陆靖ACM世界冠军，为人十分低调，公司内号称“人肉逻辑机”不调试，一遍一遍看代码，就能指出某行代码有错误；爱看日漫，为此自学日语，最后能参与字幕组做翻译。中间持奖杯者为陆靖个人经历：为人太低调，找不到资料评价：开挂一般的存在、史上最强大脑、逆天宅男。最后一位，搞网络安全的牛人13.黑客-龚蔚上海人，是中国最早黑客教父，绿色兵团创始人，计算机信息管理专业毕业。其创建的绿色兵团注册成员最高达数万人，高手云集，可以说，那是中国黑客江湖大一统的时代！个人历程：大学时偶然接触到了中华学习机，苦求游戏破解方法时，看到台湾黑客coolfire（林正隆）的8篇黑客技术文章，从此走上黑客高手之路！个人成就：绿盟创始人，2001年中美对攻领导者之一，红客运动发起者。每当中国被欺负，只能发表“严重谴责”时，红客们便开始了自己的反抗：将红旗插到DI GUO主义的每个网站头上。人魅力：二十年前，是一个大侠，江湖里真正的大侠。不会轻易出手，但是一出手必会撼动江湖。个网友评价：“近二十年里，龚蔚始终不变的，是追求无限可能的理想主义者，是一名真正的黑客。”写在最后高山仰止，景行行止。虽不能至，然心向往之！你问我喜欢谁，我说我还是最怀念那个单纯迷恋程式的孩子……那么，谁是你心中的大神呢？我在评论区等你！发布于 2019-10-09 10:15程序员IT牛人技术赞同 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Contact center software
Setup your own contact center within few minutes. All you need is computer and headphones and your are reedy to make a calls. Enhance contact center efficiency by analyzing, automating and managing communication.
Voice and SMS API
Integrate voice and sms communications channels to your web or mobile service. Using the TelTel platform and Open API it’s easy to place Voip calls or receive webhook notifications with few lines of code. Simplify communication with your customers and save your agent's time by integrating TelTel with your CRM.
VOIP/SIP trunking
TelTel provides wholesale and retail high quality A-Z Voice termination. Let our experts handle your wholesale voice routing needs, so you can focus on growing your bottom line. Over the last 8 years, we have served a large variety of companies; such as telecom companies, call centers, and PBX providers.
DID numbers
TelTel offers Direct Inward Dialing (DIDs or DDIs) in over 75 countries. We give you access to local, toll-free & mobile numbers. Give your business a trusted feel that appeals to local customers. Call and text from your local business number so people are more likely to pick up.
SMS solutions
Send and receive text messages. SMS is the most effective communication channel to engage customers in the activities of the company, promote sales and improve customer satisfaction.
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Contact center software
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Debt collection and finance
Debt collection might be stressful and time-consuming without a proper strategy in place. TelTel solution has been tailored to help companies with optimizing their collection communication processes.
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Sales and telemarketings
Boost your sales using auto dialer, motivate your agents using with rewards using live-monitoring TV in your call center displaying KPIs. Ensure sales quality by analyzing and monitoring calls.
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Forex and gambling
Time-tested solution for Forex and Gambling industries.
Increase the quality and efficiency of your call center operations with an auto dialer, call analytics, and live monitoring. Protect your databases with multi-level agent access and secure calls with SRTP and VPN. Available custom VoIP routes.
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Customer service
Unload the incoming line by building a smart call flow strategy for effective support of your customers. TelTel self-service platform enables your team to focus on the quality of service by keeping track of all customer inquiries. It also improves customer experience by routing calls to the right person.
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Why to choose Us?
Increase your service quality
TelTel is a telecom operator with wide range of best quality routes. Play recordings, spy calls, voice quality analyzer, conversation rate analyzer, mealtime inbound call queue waiting time analytics.
Increase number of calls and talk time
Predictive and auto dialers help to achieve
a higher answer rate allowing to reach a total talk time of 400+ minutes per agent per shift. Take advantage of the click2call feature and diminish agent wait time by simply making calls with one click. Increase efficiency by up to 30% by placing a live-monitoring TV in your call center. Display the real-time performance of your agents to motivate them by creating a competitive spirit.
Enhance the service quality
Agent training often lacks feedback on live interaction with customers, that is why TelTel provides tools that automatically identify calls you should pay attention to. Facilitate quality control and training of your agents, enabling team leaders and managers to listen to calls incognito in real-time (spy mode). Playback calls, monitor waiting time, analyze network quality (MOS) and conversation quality. We provide a wide range of real-time statistical metrics that show how long customers wait in each call queue, operator loads, average talk time, call count, average waiting time, answer rate, etc.
Save time by automating processes
TelTel automates a significant part of call center operations, increasing efficiency and saving agents time with features like click2call, customer identification, routing to specific agents, text to speech and more. Integrate TelTel with your system, and work with your contacts in one place to save agents time on switching between applications. Create Robocalls campaigns and make automatic calls to your customers with pre-recorded messages or text to speech, without involving agents. Using SMS and email templates, send follow-up messages to customers right after calls.
With Call flow builder create custom inbound call schemes adapted to your business processes, using intelligent features - IVR, audio payback messages, working hours, customer priority identification, SMS messages, email messages, personalized text to speech messages, HTTP API connection, assigning customers to current agents, queues, and multiple strategies. There are many ways to route incoming calls effectively by allocating them between departments or specific agents.
Telecommunications of high quality
TelTel is a telecom operator with its own built software having plenty of interconnections with global operators. We ensure stable connection and best quality routes to any destination worldwide. Our traffic monitoring system tracks processes beyond what is available to standalone telecommunication providers including all end-point server connection quality monitoring, dynamic channel provision for campaigns, and automatic connections to alternative routes for every single call. Multiple server nodes in different locations will grant the uptime by switching to another server on datacenter failure.Customer support is always in touch and can find a necessary route upon your request. In addition, custom local provider integrations are available.
Work from anywhere, call from the browser
Organize your workflow from anywhere in the world through an internet browser. TelTel is a cloud solution and does not require any hardware equipment or third-party programs, work from any PC using any browser. Simply login into a TelTel account or your CRM system to start calling using a webphone.
AI-powered Call Center
AI VoiceBot Assistant using Chat GPT
Robo calls with custom text to speech
Analyze call conversation success rate
Transcribe spoken words into text
Answering machine detection
Call +37166016252 to talk with AI VoiceBot. Read more ...
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Integration Possibilities
Use TelTel telephony with your favorite sytem
Contact us to see TelTel in action!
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TelTel is a reliable telecom operator and software provider with effective tools for automated voice and sms communication.
Solutions
Virtual call center
Phone system
Voice/SMS API
SIP trunking
White label
Products
Predictive dialer
Robo calls
Telemarketing
All features
SMS campaigns
Pricing
Pricing plans
Call rates
SMS text rates
DID numbers
Feature request
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All Features
TelTel is a reliable telecom operator and software provider with effective tools for automated voice and sms communication.
All Features
TelTel is a reliable telecom operator and software provider with effective tools for automated voice and sms communication.
Support of all standard voice features
TelTel PBX ensures all standard voice features including call forwarding, attended and blind transfers, IVR, short numbers, voicemails, hold, etc.
Call recording
Both incoming and outgoing calls are recorded automatically. All recordings are available for playback and can be downloaded from the web dashboard or API.
Call flow builder - routing
Intelligent call routing with pre-defined criteria based on your needs and preferences. With our Call Flow Builder feature, you can manage your inbound calls coming to the call center step by step.
Interactive Voice Response (IVR)
Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.
Automatic outbound caller ID
TelTel allows you to set an outbound caller ID automatically based on the call destination country and user group. Your clients abroad will receive a local phone call instead of an international one.
Business Hours
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Connect IP phones
You can connect any IP phone supporting the SIP protocol to TelTel IP PBX. It could be a hardware IP phone, a softphone on your computer or a phone application on your mobile phone.
Call Queuing
Give inbound callers the option to remain in queue until one of your agents is available to talk.
Incoming call routing options
Calls can be automatically routed to an agent based on - previous call, selected language, imported contact custom parameters, read parameters from HTTP request, time and campaign options.
Caller ID
Personalize your communication with clients from the very beginning. We will show you the name of the caller, their phone number and much more even before the connection is established.
Call Center Analytics
Keep track of all your call center metrics— including wait time, missed call rate, and call volume in one single place.
SMS / Text messages
Send your customers personal messages or general notifications hence making your call center way more effective. Automated text messages save time and facilitate the work of your agents.
Personalized ringtone and music
You can create personalized ringing, on-hold, incoming call rings played to the caller based on specific situations.
Call statistics
Track the performance of your call center. TelTel is a truly data-based call center analytics software. Complex statistics on calls, agents and call queues all in one place. Make smart decisions based on relevant data.
Real-time dashboard
Monitor your call center activities in real time. All important data on inbound calls and agent productivity are always at your disposal, always up-to-date.
Custom reporting
Do you need more than our standard TelTel statistics? Use filters to view data according to your needs. For example, by agent, phone number, queue or timeframe. This will generate reports that are relevant to your business.
SMS Webhooks
TelTel sends requests to your application via HTTP webhook or websocket. Those requests contain all information about SMS messages, including multiple parameters such as phone numbers, status, sender id, sms id, time, etc
API
Integrate TelTel with your systems and you will be able to import and export contacts, download the history of calls, start campaigns, etc. In addition, to receive live call notifications use webhook or websocket.
Ready CRM integrations
TelTel can be easily integrated with your CRM or helpdesk. Get instant access to customer cards with necessary data when calls are diverted to your agents, allowing them to quickly orient viewing customer history and make notes during calls.
Smart list of Missed calls
Show the list of missed and unprocessed calls. If a customer calls back again and resolves the issue, it automatically removes it from the list. Learn which of your missed calls were and were not resolved by your agents thanks to the Smart detection feature.
Voicemail
Each line can have its own voice mailbox which can be operated directly via the telephone or via the user-friendly web interface. New message alerts are shown on the IP phone. The message can be forwarded to the user's email.
Call transfer
TelTel IP PBX allows you to set a call transfer or to forward calls from a user’s normal phone number to their mobile phone, short number or group. This transfer/forward retains the original Caller ID.
Queues of incoming calls
Customers hear the music in the background while the call is forwarded to the first available agent.
International, short, Toll-free numbers
Claim any type of number for your business in 100+ countries — even if your team works a continent away.
Number portability
If you already have numbers, we are able to take over from your operator or divert through the SIP channel.
Notifications
For example, if the operator can not be reached, the caller or the operator can receive a text message, an email or HTTP notifications.
If an agent can not be reached, the caller can receive either text message or an email or HTTP notifications. There are multiple options available including call forwarding's.
Extensions
Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.
Blocklist Numbers
Eliminate spam callers and bots so you can focus more on the conversations your business cares about.
Click to Dial
Save minutes every day by launching calls in the TelTel dashboard with a single click. Make calls instantly to boost your team productivity.
Call Whispering
Secretly speak to teammates while they are on a live call so you can provide timely advice.
Call Masking
The Call Masking feature ensures that your personal phone number stays private. No need to share your phone number with everyone you are calling — share it only with the callers you choose
Agent status
In order to distinguish which agent is unoccupied at the moment, the agent status feature enables your agents to set up their availability. Supervisors will be able to define custom statuses (Lunch, meeting, break, etc.) and compare users productivity using a wide range of analytical tools.
Text to speech
Free your human resources and replace regular calls with the text to speech feature. You can use speech to text in both incoming and outgoing lines, either answering incoming inquiries or making reminder calls automatically.
Security
Your data is duplicated into multiple TelTel nodes in different modern data centers with 24/7 monitoring. It makes whole data and VoIP services be safe and well protected.
Access and user permissions
Create diverse permission groups with multi-levels of access and authority to your employees. The whole software is customizable and allows allocating different access to contact lists, tools, features, IP addresses to each user group separately.
VPN and SRTP
Webphone and SIP calls are encrypted with VPN and SRTP, ensuring your workflow is private and secure.
Call Webhooks
TelTel sends requests to your application via HTTP webhook or websocket. Those requests contain information about all calls including multiple parameters such as phone numbers, caller id, user, start time, duration, audio recording url, etc.
Webphone
+Copy TelTel javascript into your web system and enjoy the webphone directly from your system, including calls, click 2 dial and more.
Callback calls
Using TelTel API, you can initialize callbacks by sending HTTP requests. The system will make two calls - connecting your agent and the customer.
Contact us to see TelTel in action!
Request a demo
Contact sales
TelTel is a reliable telecom operator and software provider with effective tools for automated voice and sms communication.
Solutions
Virtual call center
Phone system
Voice/SMS API
SIP trunking
White label
Products
Predictive dialer
Robo calls
Telemarketing
All features
SMS campaigns
Pricing
Pricing plans
Call rates
SMS text rates
DID numbers
Feature request
COMPANY
About Us
Contact us
API documentation
User guide
Wiki / Knowledgebase
For Partners
TelTel SIA © 2024
Contact us
Terms
Privacy Policy
For partners
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About Us
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Voice/SMS API
SIP trunking
White label
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Predictive dialer
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SMS campaigns
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WebPhone
Pricing
Pricing plans
Call rates
DID numbers
SMS text rates
Text2speech
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Wiki / Knowledgebase
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Account
Home
Solutions
Solutions
Virtual call center
Phone systems
Voice/SMS API
SIP trunking
White label
Products
Predictive dialer
Robo calls
Telemarketing
SMS campaigns
AI Voice Bot
WebPhone
Pricing
Pricing plans
Call rates
DID numbers
SMS text rates
Text2speech
Company
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About Us
TelTel is a reliable telecom operator and software provider with effective tools for automated voice and sms communication.
About Us
TelTel is a reliable telecom operator and software provider with effective tools for automated voice and sms communication.
We believe in Your success.
Our goal is to empower our clients with profit-making solutions, providing Your business with powerful
tools of modern communication. Cloud based, easily accessible and ready to go in minutes from
anywhere in the world where you can get online. Instantly scalable from one user private account to call-
center with thousands of agents. Integrable with Your existing tools. Backed up with VoIP enthusiasts
and professionals.
We are ensuring sucessfull business in Europe, Africa, Asia, Americas and Australia with clients ranging
from small shops, with 2-3 agents, to large call centers.
They choose us because we are focused on our clients success. We are reliable, stable, accessible and
easy to use.
Our story begins with bulk SMS platform “AdForte” established in 2004. by Jānis Grīnbergs, the CEO of
TelTel. Under the requirements of the clients, AdForte was a ground zero for birth of TelTel project.
Starting with simple calls and SMS in one cloud based platform, forged by client requests and our
developers into advanced call-center solution, in 2020. TelTel marked their ground by being one of the
fastest growing businesses in Latvia.
Contact us to see TelTel in action!
Request a demo
Contact sales
TelTel is a reliable telecom operator and software provider with effective tools for automated voice and sms communication.
Solutions
Virtual call center
Phone system
Voice/SMS API
SIP trunking
White label
Products
Predictive dialer
Robo calls
Telemarketing
All features
SMS campaigns
Pricing
Pricing plans
Call rates
SMS text rates
DID numbers
Feature request
COMPANY
About Us
Contact us
API documentation
User guide
Wiki / Knowledgebase
For Partners
TelTel SIA © 2024
Contact us
Terms
Privacy Policy
For partners
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Virtual call center
Virtual call center
Home
Solutions
Solutions
Virtual call center
Phone systems
Voice/SMS API
SIP trunking
White label
Products
Predictive dialer
Robo calls
Telemarketing
SMS campaigns
AI Voice Bot
WebPhone
Pricing
Pricing plans
Call rates
DID numbers
SMS text rates
Text2speech
Company
Contact us
About Us
API documentation
Wiki / Knowledgebase
User guide
For partners
Account
Home
Solutions
Solutions
Virtual call center
Phone systems
Voice/SMS API
SIP trunking
White label
Products
Predictive dialer
Robo calls
Telemarketing
SMS campaigns
AI Voice Bot
WebPhone
Pricing
Pricing plans
Call rates
DID numbers
SMS text rates
Text2speech
Company
Contact us
About Us
API documentation
Wiki / Knowledgebase
User guide
For partners
+371 67881855
[email protected]
Account
English en
Latviski lv
По-русски ru
Virtual call center
Set up your virtual call center in minutes and organize your workflows from anywhere in the world. Interact with customers by phone, email and SMS with just a PC, headphones and an Internet connection.
Virtual call center
Set up your virtual call center in minutes and organize your workflows from anywhere in the world. Interact with customers by phone, email and SMS with just a PC, headphones and an Internet connection.
How much does it cost?
Our pricing is subscription-based. Choose a plan that suits you the most or contact our representatives to get an individual offer.
Top-rated features from our customer experience
TelTel provides a wide variety of products automating call centers and boosting the performance of agents. Listening to our customers, we constantly develop new features and improve existing ones to maintain high standards. All customers have their own call center preferences and requirements hence we have an individual approach to every case. Although, there are features being an essential part for almost every customer:Predictive and Power dialers - smart dialers significantly increase the number of calls and talk time. After importing phone numbers the system automatically makes calls, once the connection is established it connects calls to free agents.Robocalls - Save time automating outbound calls. Create a campaign and call your customers automatically, playing a pre-recorded message or personalized text to speech messages.Telemarketing - a perfect tool for easy and effective communication processing large portfolios.API integration - Integrate voice calling and SMS text messages within your web and mobile apps.
What is a virtual call center?
A virtual call center is a cloud-based software with a multi-functional self-service panel and a wide range of smart tools for effective communication. No technical knowledge or hardware is required to establish a virtual call center. Only a computer, headphones, and internet connection are necessary to start working. A virtual call center enables your agents - sales and support representatives to work remotely, from anywhere in the world. Improve your service quality and boost talk time using analytical tools, automate an incoming line with pre-recorded messages, text to speech, IVR, queues, dynamic caller routing, and much more.
Give it a try within minutes
Setting up a virtual call center is easier than you could imagine - create user accounts and attach phone numbers to start calling. Agents can start making calls within minutes by simply opening a web phone and dialing the number. If you are going global and require local numbers, we simplified the acquiring process so you could order them in a self-service panel fast, along with through customer support. Already have a CRM system? Upload TelTel script and enjoy using call features in your databases directly. Create a free account to see TelTel in action!
Keep track on overall performance in real time
Traditional call centers have various downsides in terms of performance, quality control, and metrics that could be solved with virtual call center software. TelTel provides a wide range of statistical and analytical real-time tools, all included in our virtual call center solution. Listen and evaluate calls, see who's in a call, who's at lunch, who's missing calls, and how long customers have been waiting.
One workspace for all operations
Integrate your CRM or system with TelTel enabling your agents to operate in your CRM only. It allows you to make calls with a single click directly from your system and audio recordings will be attached to appropriate customers. When receiving incoming calls, client profiles automatically open in your CRM showing all client information.
Contact us to see TelTel in action!
Request a demo
Contact sales
TelTel is a reliable telecom operator and software provider with effective tools for automated voice and sms communication.
Solutions
Virtual call center
Phone system
Voice/SMS API
SIP trunking
White label
Products
Predictive dialer
Robo calls
Telemarketing
All features
SMS campaigns
Pricing
Pricing plans
Call rates
SMS text rates
DID numbers
Feature request
COMPANY
About Us
Contact us
API documentation
User guide
Wiki / Knowledgebase
For Partners
TelTel SIA © 2024
Contact us
Terms
Privacy Policy
For partners
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DID numbers
SMS text rates
Text2speech
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Account
Home
Solutions
Solutions
Virtual call center
Phone systems
Voice/SMS API
SIP trunking
White label
Products
Predictive dialer
Robo calls
Telemarketing
SMS campaigns
AI Voice Bot
WebPhone
Pricing
Pricing plans
Call rates
DID numbers
SMS text rates
Text2speech
Company
Contact us
About Us
API documentation
Wiki / Knowledgebase
User guide
For partners
+371 67881855
[email protected]
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TelTel is a reliable telecom operator and software provider with effective tools for automated voice and sms communication.
Solutions
Virtual call center
Phone system
Voice/SMS API
SIP trunking
White label
Products
Predictive dialer
Robo calls
Telemarketing
All features
SMS campaigns
Pricing
Pricing plans
Call rates
SMS text rates
DID numbers
Feature request
COMPANY
About Us
Contact us
API documentation
User guide
Wiki / Knowledgebase
For Partners
TelTel SIA © 2024
Contact us
Terms
Privacy Policy
For partners
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